Help center

The “My orders” section shows the current status, order contents, and delivery information.

You can cancel an order from its page if preparation has not started. To change the items, cancel it and place a new order.

Courier delivery or pickup may be offered depending on your region and the product.

First check the updated status and estimated time on the order page. Keep the order details if the status does not change.

Available methods are shown during checkout. A method that is not active cannot be selected.

Check your balance and card details, refresh the page, and try again. Review your order history first to avoid a duplicate payment.

Open the delivered order and prepare the product condition and return reason. Eligibility depends on the product category and order status.

After the return is approved, funds are sent to the selected payment method. Posting time may vary by bank.

You can update your name, contact details, and password on the profile page. Check the information before saving.

Use password recovery on the sign-in page. Your phone number or email address must be correct.

Check the seller, brand, description, and customer reviews on the product page. TB Market displays active products from verified sellers.

When a warranty is available, it is listed in the description or specifications. Check it before placing the order.