TB MARKET
TB Market

Delete your account

Send a request to delete your TB Market account and the personal data linked to it.

How it works

  1. Sign in and send the request — it is linked to your account. Or enter the phone number or e-mail of the account.
  2. For a request sent without signing in, an employee checks the account owner by contacting them by phone or e-mail, for security.
  3. An employee completes the request within 30 days. An active order, an open return, money not yet refunded to you or money on the TB Bank balance is settled first.

Deleted

Name, phone, e-mail, profile photo and details, addresses and address copies in deliveries, cart, favourites, collections, follows, search history, saved cards and the refund card number, signed-in devices and push notifications, the Telegram link and the bot conversation, the TB Bank PIN. Your reviews stay under the name “Anonymous customer”.

Kept

Orders, payments, returns and messages — for accounting, tax and disputes; they are no longer linked to your name, phone and e-mail. Copies of fiscal receipts, payment requests and instalment applications, and the text of messages are not changed. Bonus points can no longer be used.

In the TB Market app: Profile › Delete account (confirmed with your password).

Deletion request

Signing in first makes the check faster: Sign in

or

A deleted account cannot be restored. Make sure the orders you need are completed. Seller, courier or pickup-point sections are handled separately — write to Help.